Desktop Support
Location: Washington, DC
Desktop Support professional will provide installation and support services for computer hardware, software applications, e-mail accounts, desktop, laptop, multi-function output devices, and communications support to both local and remote users.
ROLE:
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Provide installation services to include the setup, installation, moves, adds, and changes for IT hardware and software.
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Address user tickets regarding hardware, software and networking.
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Ask targeted questions to diagnose problems
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Assist users with hardware, software, and operational support requirements. Tickets will be retrieved from the Remedy system.
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Troubleshoot desktop and web applications
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Follow up with clients to ensure their systems are functional
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Help create technical documentation and manuals
SKILLS NEEDED:
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Hands-on experience with Windows environment
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Proficiency in Remedy
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Knowledge of network security practices and anti-virus programs
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Ability to perform remote troubleshooting and provide clear instructions
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Excellent problem-solving and multitasking skills
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Experience with Office365 and managing Active Directory
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Ability to multitask and create, maintain and manage multiple project objectives according to deadlines
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An active Secret Clearance is required. Sec+ certification is also required.
You must respond to resumes@octalk.com to be considered.